Return & Refund Policy

Last updated: May 2026

We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

Return Eligibility

We accept returns under the following conditions:

  • The item was received damaged or defective due to manufacturing fault or shipping damage.
  • You received the wrong item (different from what you ordered).
  • The item is unused, in its original packaging, with all accessories and documentation included.

Please contact us within 7 days of receiving your order to report any issues.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, installed, or modified
  • Items without original packaging or missing components
  • Items returned more than 14 days after delivery
  • Items damaged due to misuse, improper installation, or normal wear and tear
  • Special-order or custom items

How to Request a Return

  1. Contact us at our contact page within 7 days of receiving your order.
  2. Provide your order number, a description of the issue, and photos of the item and packaging.
  3. We will review your request and respond within 3 business days.
  4. If approved, we will provide return shipping instructions.

Return Shipping

If the return is due to our error (wrong item shipped or manufacturing defect), we will cover the return shipping cost. For other approved returns, the customer is responsible for return shipping fees.

We recommend using a tracked shipping method for returns, as we cannot be responsible for items lost in transit.

Refunds

Once we receive and inspect the returned item, we will process your refund within 5–10 business days. Refunds are issued to the original payment method.

Please note that original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original (if eligible) and place a new order.

Damaged in Transit

If your package arrives visibly damaged, please:

  1. Take photos of the outer packaging and the damaged item immediately upon receipt.
  2. Contact us within 48 hours of delivery with the photos and your order number.

We will work with you to resolve the issue as quickly as possible.

Contact Us

For any questions about returns or refunds, please t-ichinoseki@nakakitadenki.com. We respond within 2 business days (Monday – Friday, JST).